Middle East Shipping to UK? Ask Mannson Freight

Need Middle East Shipping? Contact Mannson Freight for your Middle East to UK needs.



The air freight industry has recently started (in early 2017) seeing positive signs in Middle East air freight industry, a turn around from a 'stagnant' few years.

Chinese companies being granted spaces in UAE are one such example. This can be found reported here: Abu Dhabi Ports forges ties with Jiangsu province. (article from Lloyds Loading List)

Mannson Freight provide all customers with monthly tariffs covering the following areas in the middle east:

Shipping from Alexandria (old port) to UK
Shipping from Bahrain to UK
Shipping from Beirut to UK
Shipping from Doha to UK
Shipping from Dubai to UK
Shipping from Jeddah to UK
Shipping from Kuwait to UK

Simply click here to get a quote or email us at sales@mannson.com

How do I Ship to Amazon FBA?

Why Use Amazon FBA? What does FBA mean?

Shipping to Amazon FBA (Fulfillment by Amazon) is increasingly popular as more global traders seek to sell their goods across the globe on the worlds largest market place.

There are a few minor hurdles that you have to overcome and with Mannson freight Services Ltd being experts in delivering to Amazon FBA we are happy to assist you.

Amazon and EORI/Duties and VAT

With Amazon being a market place for your to sell your goods in the UK as opposed to an end use themselves they will not allow you to use their EORI number to enter goods through UK Customs, nor will they beat the duty and tax (VAT) charges.

However do not fear as it is very simple now for an overseas trader to apply for their own UK EORI number online and the process usually takes only 3-4 working days. Watch this short clip to tell you How to Get An EORI Number

Paying for Duties and VAT

As for paying the duties and taxes we are able to assist with this process by paying HMRC on your behalf. We can calculate the duties and taxes shortly before the vessel / flight arrives in UK and give you the figures to make payment to us so that we can in turn pay to HMRC using our deferment account with Customs.

What Is A Deferment Account?

A deferment account is simply an account with HMRC where they can deduct duties and taxes directly from this account at tie of clearance of goods.

Packing for Amazon FBA

Another consideration is packing. Amazon FBA depots in UK are very strict with pallet types and dimensions and will reject any deliveries that don't meet the criteria. Amazon will of course advise you of the full packing specifications at time of you placing your order.  We are aware that palletising shipments at origin can be expensive as you must use treated pallets (to ISPM 15 standard) for shipping to UK, also pallets take up additional room in FCL or for LCL shipping and that means higher freight costs.

How Can I Make Sure My Packing Meets The Amazon Criteria?

We can assist you by palletizing and wrapping goods to Amazon FBA specifications on arrival at UK port as well as labelling pallets.

Full Containers Amazon FBA - Guidelines

Remember that if you do load a full container with palletised goods for delivery directly to an Amazon FBA depot you must leave specific room between the last pallet loaded and the container doors to allow for Amazon FBA depot to get container onto loading bays and attach dock leveller safely. Again all of this information can be found in the information that Amazon will send to you.

We have a system for booking pallets and full container deliveries with Amazon depots adhering to their strict time slots and full booking procedures.

If you wish to obtain a quotation for our services relating to Amazon FBA deliveries, palletising/labelling, Customs clearance, shipping or any other services please contact sales@mannson.com .

How Do I Get An EORI Number?

How do I apply for an EORI number? 


We hear this question ALOT.


Quite simply if you do not have an EORI number, and are importing goods on a commercial basis, you cant get them into the country. You can read more about this on our previous blog.

Where Do I Start Getting An EORI Number?

The good news is that applying for an EORI number with HMRC is actually very simple. Once you have completed the online form and submitted to HMRC EORI team an EORI number is usually issued within 3-4 working day's.

What Is On The EORI Form? How do I fill out an EORI form?

As some of the questions on the form relate to vessel name / container number for your first shipment it is wise to wait until goods have departed from origin port, especially with the transit times from most origins to UK being well in excess of the time it takes for HMRC to issue you with an EORI number.

There may be occasions such as air freight shipments where you must apply for the EORI number prior to goods departing from origin and usually if you can not fill in a couple of fields relating to vessel / flight / container number etc. the EORI number will still be processed.

IMPORTANT NOTE FOR LAST MIN SEA FREIGHT/AIR FREIGHT SHIPMENTS

It is important to realise if applying last minute for a sea freight shipment or if your first shipment is coming by air that once issued it can take a couple of days for the number to go live on the Customs CHIEF system meaning the freight agent who is handling your Customs clearance may not be able to clear your goods until this has happened.

Can I Apply for an EORI Number Online?

The link to apply for an EORI number is shown below:

https://www.gov.uk/eori

How Do I Get My Goods Custom Cleared?

We are able to assist you with Customs clearance for your goods arriving by sea or air, simply send an enquiry to sales@mannson.com for a quick and competitive price.

What is an EORI Number?

What is an EORI Number?

To import goods into the UK on a commercial basis every company or sole trader must first apply for an EORI number. Without an EORI number issued by HMRC it is not possible for goods being imported on a commercial basis to be Customs Cleared on arrival at UK port / airport.

No EORI = No Custom Clearance.


A Bit of EORI History


In day's gone by HMRC used to track movements of goods by using importers / exporters VAT numbers, which the shipping agent would put into the Customs system. However those who were not VAT registered were simply shown as unregistered which means that HMRC could not see ANY data for many individuals and small businesses.

What does EORI stand for?

EORI stands for Economic Operator Registration and Identification. Once you have been issued with an EORI number by HMRC it will be used every time you import or export goods so that HMRC can keep a record of all of your economic cross border movements.


How Do I Get And EORI Number?

Guidelines from the HMRC can be found here. Finding An EORI Number

The application process is very simple and quick and will be explained on a further blog from Mannson Freight www.mannson.com .

If you wish to obtain a free quotation for shipping from China to the UK , Shipping from India to the UK or Shipping from / to any other region please simply click the following link and complete the online quote. 

How Do I Ship My Goods? - What CIF and CFR Mean

CIF / CFR - What Do They Mean?

When buying goods under the Intl Trading Terms CIF (Cost, Insurance, Freight) and CFR (Cost and Freight), your supplier will be responsible for paying any charges at origin and the freight (port to port element) up to a designated point.

For example if you are shipping goods from China to the UK you may agree with your supplier that you will purchase goods under Incoterm "CFR Felixstowe". In this case the supplier will nominate their own carrier and will ship goods to arrival Felixstowe port. If  terms are agreed as "CIF Felixstowe" then supplier should also include cargo insurance. 

The down side of purchasing under CIF / CFR terms is when goods arrive at UK port you have no idea what the carriers destination charges will be, and they can be much higher than you may imagine! We would always advise you when getting a CIF / CFR price for your goods to also ask your supplier to advise what the corresponding destination charges will be.



What Destination Charges Should I Expect To Pay?

• UK Terminal Handling 
• UK Documentation Charge
• CISF (China Import Service Fee)
• ICAF/CAF/ROE (Exchange rate related surcharges)

These charges are exclusive of Customs clearance and delivery charges that your trusted forwarder will provide.



Can I Organise The Shipping Of My Goods, Myself?

If your supplier can not give you 100% confirmation of reasonable UK charges then you should press them for a fresh price for the goods based on different buying terms, namely FOB or Ex works (links to follow). You can contact Mannson Freight for a price to ship goods to UK on this basis.

How Do I Get My Good Insured if I don't buy CIF?

Easy, you can contact the forwarder shipping your goods under FOB or Ex works terms and they should be able to provide full marine insurance cover for theft, damage and total loss at a very reasonable price.

Come to Mannson Freight for a quote and we will ensure you are aware of all the charges that will be incurred, door to door. We provide weekly reliable shipping services from China to UK, India to UK and many other routes as well as air freight, warehousing and full customs clearance services. Contact sales@mannson.com or complete the online quote form.

Need Shipping from Far East to UK? We have got it covered.

Shipping from China to UK - Key Info

Do you need the cost of shipping a 20ft or 40ft container from China to the UK? Here at Mannson Freight we operate our OWN direct services from EVERY port in China. These can be listed below:

Shipping from China to the UK

Shipping from Beijing to the UK

Shipping from Chiwan to the UK

Shipping from Dalian to the UK

Shipping from Fuzhou to the UK

Shipping from Guangzhou to the UK

Shipping from Hong Kong to the UK

Shipping from Huangpu to the UK

Shipping from Jiujiang to the UK

Shipping from Lianyungang to the UK

Shipping from Nanjing to the UK

A simple map of China with some key ports

Shipping from Nantong to the UK

Shipping from Ningbo to the UK

Shipping from Qingdao to the UK

Shipping from Shanghai to the UK

Shipping from Shantou to the UK

Shipping from Shekou to the UK

Shipping from Shenzhen to the UK

Shipping from Tianjin to the UK

Shipping from Wenzhou to the UK

Shipping from Xiamen to the UK

Shipping from Xingang to the UK

Shipping from Yantai to the UK

Many freight forwarders will not operate their own services in a particular area, like the far east and  therefore will outsource to a third party to provide this service to their customers. Whilst this is common practise, here at Mannson, as an importer, you will get the direct price, door to door with a simple breakdown of your costs. This is because we offer our own services throughout the majority of the far east, middle east and Australasia. We have a dedicated sales team who will respond quickly and efficiently to each and every request.

Why use Mannson to quote on your shipping?

• We offer both FCL/LCL rates, full container and part load containers from every port in China
• Door to door costs
• Clear explanation of the costs and terms of business.
• Customs Clearance IN HOUSE
• Clear key information when shipping for the first time
• Shipping transit times and schedules readily available
• Dedicated account managers.
• Monthly rates emailed to all clients
• Regular social media to Facebook, Twitter , and blog entries, your go to place for industry related information.

Global Freight Rates Rise in 2017

Are your shipping rates rising? Here's why:

http://www.lloydsloadinglist.com/freight-directory/news/Global-ocean-freight-rates-up-one-third-in-first-half-of-2017/69730.htm#.WWaD39KrRH2

Indian & Chinese Import and Export Rates - 2017 so far

The dawn of 2017 saw Container Freight prices start in robust fashion with both import rates from Asia and India to Europe staying strong as well as export rates rising due to reforming of strategic carrier alliances leading to space shortages. Maybe the real surprise for everyone involves with the industry was that these initially strong rates have continued at a similar level through to the third quarter, and if industry intelligence is to be believed may continue to increase or at least hold until the end of the year.

This new tougher stance by carriers has come as a blow to many importers in the UK who have enjoyed very low shipping costs from the Far East, S.E. Asia and Indian Sub-Continent to UK for the past 3-4 years. However it should be said that the shipping industry was itself suffering from the very low rates on offer for the previous years, and cracks were starting to emerge. The tipping point does seem to have been the declaration of Bankruptcy of #Hanjin Shipping in February 2017. Hanjin  were a major player in the containerised shipping trader since 1977, however the huge running costs twinned with dwindling container rates proved too much for the South Korean giant who eventually succumbed to the pressures of competition from even larger carriers and alliances.

In a clear act of necessity the remaining mega container carriers have looked at their own financial health and long term prospects and without exception decided that low balling rates and trying to kill off the competition is not the way to go. New alliances have been formed with carriers now operating in 3 main vessel sharing groups and freight rates have recovered to a healthy level for the carriers. Due to this the services on offer have improved in reliability which is itself beneficial to importers and the end users of their products.

Shipping with Mannson - Rates and Our View 

We at Mannson Freight believe that the restoration of freight rates is something that had to happen for the health of the carriers and therefore the strength and reliability of the services that we are happy to offer to our own clients. The good years of very low freight rates for importers were never maintainable in the long run as container freight was being offered sometimes at below 20% of cost. The industry should be stronger moving forward and this can only benefit our clients in the long run. Looking for costs for your next shipment? Need a price for a full or part load container? Door to door price for your shipment? Contact us on sales@mannson.com

How do I insure my cargo/freight?

In transit cargo insurance is something that not all shippers / consignees consider. You can these days insure your goods for a relatively low fee for the duration of their transit meaning that you can recover the bulk of your expenditure if anything does go wrong on route.

There are a few questions that we usually hear from clients regarding insuring their cargo. Hopefully the below will be of assistance.

Q: Can I insure my goods for part of the journey and my supplier / buyer cover the rest?

A: No! If this were to be allowed then there would be too many disputes between insurance companies as to where damage / loss happened and who is responsible for paying out. Always insure goods from warehouse country of origin to warehouse country of destination. Your insurance company should be happy to do this.

Q: What are my goods insured against?

A: Insurance policies will vary on exactly what they cover, however if you take out goods in transit insurance  you will usually be covered for loss and damage. A claim for damage can be affected if goods are not packed suitably for the method of transport, so always make sure that your packers comply with industry standards. If a container is swept overboard, vessel sinks, aircraft crashes your goods should be covered. If your goods are dropped or damaged during loading your goods should be covered. However if your goods are affected by rust or mechanical derangement then you may find that this is not covered in your policy. Always check the terms / small print or ask the insurer / agent if unclear.

Q: How much should I insure my goods for?

A: Any payment of a successful claim will be subject to the insurance company substantiating the value of the goods. So if you insure for way over real the value of the goods you may find that the pay out of a successful claim will be for considerably less money. As a general rule it is considered prudent to insure your goods for the price that you pay to the supplier (if you are the supplier the price you sell goods for), plus the shipping costs + 10%. As in many cases damage will only be noticed after final delivery you need to make sure you are covered for the shipping costs  / duties etc. which you can not otherwise claim back.

Q: When should I insure my goods?

A: Always try and insure your goods once sale of goods is completed and schedule for shipment is known. This means that in event of a cancelled order you wont have to cancel insurance etc. and also that you will have sufficient information for the insurers to complete Insurance Certificates etc.

Some insurers will allow for goods to be insured once conveyance has departed but it is pertinent not to take this for granted and to get everything in order prior to vessel / flight departure where possible.

Q: How can I insure my goods?

Your insurance company may offer Goods In Transit Insurance on a case by case or blanket policy. At Mannson Freight Services we can offer you door to door insurance between most areas globally. Please contact us via www.mannson.com for more information....

How Do I Ship My Goods - What are Incoterms?

Making your first booking to ship goods from overseas can be very daunting. It isn't surprising the number of people trading internationally that do not know the basic meaning  of Incoterms. Incoterms are a set of international terms of sale that all shippers and consignees should be aware of. If you know what the term you are buying under means you will also know what else you will be responsible for in terms of transport costs, and will be able to avoid any nasty surprises. We are seeing an increasing number of people getting caught out by this, being told a value of their shipping and not being aware of costs at the other end. As a importer, you have a right to be able to arrange your own shipping of the goods.

The most common terms and their meanings are listed below...

CIF / C&F

Under the terms (CIF - Cost, Insurance, Freight) and (C&F - Cost and Freight) the shipper will be responsible for paying freight and charges up to an agreed point. For example if you are shipping goods from China to Belgium you may agree with your supplier your purchase goods under Incoterm "CIF Antwerp". In this case the supplier will nominate their own carrier and will ship goods to arrival Antwerp port. Supplier will include costs to get goods to Antwerp in his price to you under this term. If "CIF Antwerp" then supplier should also include cargo insurance (this should always be on door to door basis).

The tricky element of purchasing under CIF / C&F terms these days is that when goods arrive at destination port you have no idea what the carriers destination charges will be, and nowadays they can be much higher than the freight cost etc. We would always advise you when getting a CIF / C&F price for your goods to also press supplier to check with carrier and advise what the corresponding destination charges will be.

FOB

FOB means "Free on Board", which is to say that if you purchase from your supplier under this Incoterm your supplier will pay all charges at origin to the carrier. You will be responsible for paying the freight element (port to port or airport to airport), and the destination charges.

Why do business FOB? How do I organise my own shipment?

Due to the above mentioned problems with CIF / C&F terms FOB has become increasingly popular The main reason is that it is not open ended. You pay the supplier an FOB price in which they include the price for the product plus origin charges, then you pay the carrier a set price from port / airport of loading to your door. The only charges that are not covered are usually duties, taxes and any form of customs intervention which as the importer of the goods you should be aware of anyway.

With FOB you also nominate the carrier that the supplier uses giving you control over your shipping. 

Ex Works

Ex works is as it sounds a price that the supplier will give for products only, meaning that you will pay the full cost of shipping the goods from the factory at origin to your door. The down side of this Incoterm is that on every occasion your nominated carrier / freight forwarder will have to revert to their origin partners for clarification of local charges for your specific order. This can often cause a delay of 1-2 days while you wait for a price to approve prior to arranging shipment. Remember with FOB your suppliers price already includes local charges at origin and your carrier / freight forwarder  should be able to quote you a price from FOB to your door (port to door) straight away.

There are more terms of sale (Incoterms) out there, above are just the main three in use today. For a more complete listing please feel free to visit our website www.mannson.com and go to the resource centre where you will find "A rough guide to Incoterms".

Bills of Lading, Telex Releases, Sea Waybill - What are the differences?

Bills of lading, we have been using these documents for sea freight shipping for over 100 years and they are a legal document and title documents to ownership of goods in transit. However there are other options available and this can cause some confusion. Hopefully this brief explanation of the difference between original bills of lading, telex release bills of lading and sea waybills will give you more of an insight into the advantages and disadvantages of each document and allow you to make a more informed choice in the future.

What Are Original Negotiable Bills Of Lading?

With original bills of lading there will be a stipulated number of original bills of lading issued which should be stamped and signed by the carrier and show the laden on board date for your shipment.

The holder of the original bills of lading has legal title to the goods and therefore controls the release of said goods. 

Without at least one original bill of lading correctly endorsed by parties shown on the bill of lading and handed to the carrier at destination the goods will not be released to the consignee.

This serves as protection for the shipper at port of loading who can proceed with shipment knowing that he will be able to hold onto the original bills of lading and therefore the goods until he has received payment from the consignee at port of destination.

What To Do If The Shipper Sends You ALL The Original Bills of Lading?

If the shipper sends you all original bills of lading then make sure that you only send one to the carrier at port of destination (duly endorsed).

One original bill of lading and payment of any outstanding local charges to the carrier should be enough to gain release of your cargo, however if you send all originals and they are lost in the post / courier you and your supplier may need to complete indemnities and have them counter signed by your banks so that the carrier can discharge responsibility if they release the goods without any original bills of lading.

Telex Release Bills Of Lading

The term "Telex Release" may be slightly antiquated these day's, but for some reason it stuck.

This machine was the prequal to faxes and emails and I guess was the first automated delivery method for advising of a surrendered bill of lading so the phrase "Telex Release" was coined back in the day and has never changed.

All that "Telex Release" means is that your supplier has received original bills of lading form the carrier and as opposed to sending originals to you he has returned them to the carrier (endorsed) and asked them to make bill of lading "telex release".

You now do not need to present any original bills of lading at destination to get release of your goods. 

Payment of any outstanding local charges to the carrier should suffice. Important to note that if supplier is asking for a telex release to be issued he must return all the original bilsl of lading that carrier issued and not only one, this is so that there are no original bills of lading in circulation which may create issues if there is also a telex release.

Also worth noting that nowadays many carriers charge a fee for issuing a "Telex Release". These fees vary from carrier to carrier but in China for example is usually between US$ 50.00 - 75.00 at the time of publishing this blog.

What is a Sea Waybill?

For two parties who are conducting regular Intl business together and have credit line in place etc. the Sea Waybill would be obvious choice, A Sew Waybill is a non-negotiable document and is issued by the carrier without any originals. This means that the supplier does not have to arrange or pay for a telex release or send original bills of lading forward by courier and the consignee does not need to worry about presenting endorsed original bills of lading to the carrier at destination.

For a sea waybill to be issued the carrier may impose certain conditions such as the shipper . consignee having a valid credit line with the carrier and the completion of an indemnity.

If you need any further advice or assistance please contact us via our website www.mannson.com .

Port of Felixstowe Tour

I have always resisted the urge to visit ports or to go aboard one of the mega container vessels that navigate our seas these days. Somewhat arrogantly I always thought that my trade is to load mixed containers, negotiate rates for full containers and air freight and that by visiting a port or a vessel I would be no more ready to ply my trade or to improve the knowledge that I can pass on to my customers. How wrong could I be!

I recently visited the port of Felixstowe in Suffolk, UK at the request of one of our clients using our LCL import services from China. I made the arrangements with Evergreen Shipping Lines and the Port of Felixstowe, both of whom were very helpful.

The day started with a visit to our Felixstowe warehouse, the ever reliable drizzle falling down from on high did little to stir the sinew and get me ready for a day of looking at containers, cartons and ships... The guy's in the warehouse were doing a great job and everything was dry, clean and working like a well oiled machine as usual. We then took a trip to that old Felixstowe favourite, "The Ferry Boat Inn", for some triple cooked chips and a piece of fish more akin to a particular Herman Melville novel than a light lunch. Fed and watered we were ready to head for the largest container port in the UK and third largest in Europe, still I was not feeling butterflies in my belly or daydreaming of captaining a vessel on the high sea's.

On arrival at Felixstowe port we were met by the delightful Debbie Coe who took us to a conference room for refreshments, a short film and an informative tutorial on the Port of Felixstowe computer system which tracks every movement of each container, where each commercial driver and straddle carrier driver are in the dock, which job they are on now and next etc. etc.  This was very big brother, but a thoroughly impressive and useful tool nonetheless. If it could make a good cuppa and rustle up a couple of Jammy Dodgers it would be the near perfect companion for a dock worker.

Next Debbie swung into action and whisked us all off around the terminals of Trinity and Languard. The sheer scale of the operation and the vessels in dock is mind boggling. When I started in this industry some 25 years ago the largest class vessels were carrying up to 4500 TEU's (Twenty foot equivalent units), these are now dwarfed by the current range of 14,000 - 22,000 TEU vessels that dock at the port of Felixstowe on a daily basis. For the port to keep up with the growing scale of these monstrous vessels they are constantly having to invest in new dock side cranes and infrastructure.

We also toured the X-ray park where Customs scan containers pulled for examination at their own leisure and the rail terminal which was complete with a very modern sliding turntable to take an engine from one track to another without having to move further along the sidings. The reason for this addition to the rail terminal was that due to a preservation order the port were not able to extend the tracks. All very impressive and ecologically friendly I am sure you will agree.

All present noticed a few damaged containers that had been pulled aside for insurance assessments, 36 in total. This may at first seem alarming, however when you consider the many thousands of containers in the port and the two very heavy storms over the prevailing weeks it seems more palatable. Also when we all moan regarding port closures due to high winds we need to remember one thing. These containers were all blown off the top of land side stacks. They were all in stacks no more than four high and locked together with the twist locks provided, so all procedure had been followed. When a commercial driver calls at the port to collect a container the port will sen the driver to the stack where the container is sitting and a straddle carrier will meet him there and lift the container onto his / her vehicle. If the dock is open and operating in high winds then how many of these 36 containers may have fallen onto a vehicle / driver who was waiting below? This is something that I had never considered before my visit to the port and immediately made me accept the closures at the port when the wind reaches a high and sustained level.

Our visit was completed with some photo opportunities, a great cup of strong coffee complete with biscuits and a goody bag from the lovely Debbie.

My company, "Mannson Freight Services Limited" bring in 85% of our shipping via the port of Felixstowe and after my visit to this incredibly impressive facility I can say that our freight is in safe hands, and I was glad that I had seen the workings of this mega port and taken some inspiration from it. My eyes are now much more open and bring on the next port tour, wherever it may be!

SOLAS (SAFETY OF LIFE AT SEA) CWV

S.O.L.A.S or Safety of life at sea Container Weight Verification programme has finally arrived. After equal amounts of hype and confusion, the new rules and procedures came into practice from 1st July 2016.

As late as a couple of months ago many shipping Lines, Freight forwarders, exporters and even some UK ports were not sure how they would deal with the implementation of the new programme and panic started to set in. Would there be a postponement, would we all see miles of queuing traffic tailing back from the nearest public weight bridge, would containers be backed up at the ports?  This was brought home to me on a recent port visit to Felixstowe only three months ago when I was asked by the port how we were going to handle S.O.L.A.S weight verification, my response was along the lines of "I was going to ask you the same thing".

Despite some last minute hysteria everyone has seemed to get their act together, and so far (I say with a glass half full) everything seems to have gone very well indeed for us in the UK. The ports have stepped up to the mark by quickly and efficiently weighing cargo and we have seen no major delays to shipments emanating from UK ports. We have also been rather impressed by the low costs implemented across the board by both shipping lines, UK port authorities, freight forwarders and consolidators alike. No one can say that this was a policy introduced to raise revenues as the fees are very modest in our country, and therefore should not have a detrimental effect on our already fragile export market. I will try not to get too carried away  while the scheme is in its infancy..

When you look into the history of the IMO S.O.L.A.S conventions you will see that many very important regulations have been introduced by the authority, dating back to the Titanic disaster of 1914. Since the these new rules and regulations have certainly fulfilled their promise to save lives at sea amongst the merchant fleet.

In the photograph at the top of this article you can see the ill fated "MOL Comfort" in distress after a major crack appeared in the vessel which many believe was the result of under declared weight in the far east. Soon after the bow and stern of the vessel separated and despite much effort to rescue the vessel the crew were evacuated and both parts of the vessel eventually sank. You can also see from the size of vessels we are now dealing with in the UK that miss-declarations of weight could cause serious stability issues. The CSCL GLOBE is one of the larger vessels to call in the UK with a capacity exceeding 18,000 TEU's (twenty foot equivalent units). With sizes of vessels increasing year upon year the new rules could not have come into place at a more relevant time.

The procedure is fairly simple. The shipper must confirm the gross combined weight (kg's) of the container and the cargo by declaration in form of a "Verified Gross Mass declaration" or "VGM". If the VGM is found to be correct the port will charge a nominal fee only to the shipping line, who will pass to their booking party. However if the weight is incorrect the port will charges additional fees for issuing new certificate along with a slightly higher fee for the weighing of the container. If the shipper is unable to provide a 100% accurate weight they must give good indication of weight to their forwarder or shipping line if they book directly so that safe road haulage can be carried out and then the port will weigh the container on arrival and produce a VGM so that the goods can proceed for loading. This option will be more cost effective than a wrongly declared VGM. There are alternative weigh bridges other than the ports who can offer similar services.

To find out more regarding how S.O.L.A.S CWV will effect your business please feel free to contact us with your enquiries via our website www.mannson.com .

Lets all ship safe together!!

Customer Service, a lost art?

We have all been there, hanging on the line for a phone company or utility company or Government Service when we are told that "your call will be answered in the next 30-40 minutes", or you can revert to a website. It is annoying, it is unacceptable but what can we do? Generally not a lot!!

The same should not apply for smaller businesses where customer service is often key to survival or to industries like the freight business where the client has a choice of hundreds of providers so Customer Service should be paramount. The United Kingdom is now a great exporter of services based products to the rest of the world, so we should be experts in this field. Unfortunately this is not always the case. 

Constraints on businesses due to increasing competition and narrowing margins can lead to staff being overworked and pushed to their limit, where upon the common courtesy of a friendly tone or a nicely worded email go out of the window. How often do we now chose to send an email rather than pick up the telephone or even better do both. If we do follow up with a call will the customer appreciate it or will they themselves be to busy to speak to us.. Well I think its always worth making the extra effort.

As Managing Director of Mannson Freight Services I have spent a lot of time in the office brokering deals with agents and carriers, making sure systems and procedures are all in place and being adhered to and travelling the globe to visit our overseas partners and clients. So it would be very easy for me to take my eye of the ball and not keep a close watch on the desk to desk relationships between our own staff and the staff of our clients. With this in mind I decided that I would hit the road again and spend a few months visiting clients far and wide.

What I find in general is thankfully that we are doing a grand job, however there are of course the occasional blips, after all we are all human! The more interesting findings were regarding the interpretations made by clients when they are sent a short message which can be read either way. For example when replying to an email with the word "done, completed or actioned" etc. but nothing else the client can interpret  this as being cold or uninterested or they can take it that the job has been done, however much will depend on the mood of the receiver and their expectations. This is a small thing, but small things matter so why take chances. A little customer service, a few additional words on a simple email, picking up a phone or the odd smiley face can go a long way!

Don't ever expect your clients to know what stress you are under and therefore understand your shortness with them, don't let your standards slip. Smile and the world smiles with you..... 

Point in question...  Majority of Americans not happy with freight forwarders phone manner...

Back to business...

We have had a lot of excitement over the past two weeks, what with Brexit, the enthralling rugby tour of Australia and then the home countries achievements (and lack of them for England) at Euro 2016. Now it is time to return to business without any of these distractions.

The beginning of 2016 was fairly slow for imports from Asia and Indian sub-continent to Europe according to statistics. These areas still represent very large trading blocks for UK Business outside of Europe and are good indicators of how the global economy and buying patters are operating. However, from the beginning of May the order books of manufacturers in Asia seem to have picked up and vessels are starting to run at near capacity on many of these trade lanes which is starting to effect freight levels as space is more constrained.

At Mannson Freight we operate our own sealed containers between India, Sri Lanka, Pakistan, Bangladesh, China, Taiwan, South Korea, Japan, S.E. Asia, Australasia, USA and UK ports. we have seen increased volume across all services in the past two months which is a very encouraging sign.

Patterns of trading seem to change over time and there is certainly a more cautious approach from buyers in Europe who tend not to overstock and instead rely more and more on JIT (Just In Time) logistics to ensure there customers can purchase goods straight off the shelf. The model of a slow start to the year with peak period between May and November seems to be fairly consistent year on year at present. This will effect how shipping lines handle their pricing with flexible Peak Season Surcharges etc. and importers should be aware of this...